Shipping Policy

Shipping Policy

At Soxy, we are committed to delivering your orders promptly and efficiently. Here’s an overview of our shipping policy:

• Free Delivery Nationwide: We offer free delivery on order above AED:300/- across Dubai.
• Processing Time: Orders are processed within 1-2 business days after confirmation.
• Delivery Time: Once processed, orders are typically delivered within 3-5 business days, depending on your location.
• Order Tracking: Upon shipment, you will receive a tracking number via email to monitor your order’s progress.
• Delivery Partners: We collaborate with reputable courier services to ensure timely and secure deliveries.

Return & Exchange Policy

Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer the following return and exchange options:

• Eligibility: Returns and exchanges are accepted within 14 days of delivery for unworn and unwashed items.
• Process: To initiate a return or exchange, please contact our customer service team with your order details.
• Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
• Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
• Exchanges: If you need a different size or color, please specify your preference when contacting us.

For any questions or assistance, feel free to reach out to our customer support team.